This bundle contains the following

Add-ons

Cloud Server Additional CPU Core Cloud Server Additional CPU Core Add extra CPUs to your Cloud Server
€14,10 / Monthly
Cloud Server Additional IOPS (400) Cloud Server Additional IOPS (400) Add IOPS to your Cloud Server
€3,10 / Monthly
Cloud Server Additional RAM (1GB) Cloud Server Additional RAM (1GB) Add GBs of RAM to your Cloud Servers
€8,80 / Monthly
Cloud Server Additional Storage (10GB) Cloud Server Additional Storage (10GB) Add Storage to your Cloud Server
€3,10 / Monthly

Overview

Support


Support Options


Support Details

All interworks.cloud services come with a FREE Standard Support plan, to cover your possible troubleshooting and information needs and demands.

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner premium support Customer premium support Service definition
Available: 24/7
Best Effort
Available: 24/7
<30 min
Available: 24/7
<30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: business hours
<1 business day
Available: business hours
<1 hour
Available: business hours
<1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: business hours
<2 business days
Available: business hours
<30 min
Available: business hours
<4 hours
Minor
Customer’s business is functioning with minor impediments of services.

Remember:

  • Should you use the Starter Support Plan, you can only make use of the features available in other support plans by upgrading to these.
  • A support plan is upgraded during the next business day.

Care to find out more about the different, exclusive interworks.cloud Support plans? Check out the various editions here that fit your needs, best.