Overview

 

Office 365 is cloud-based productivity, hosted by Microsoft

  
 

With Office 365, you get 
the latest Office applications –
and much more

  
 
  At its heart is Office itself—the familiar Office applications businesses use everyday—now offered as a cloud service, so it’s always up to date. But Office 365 is also so much more. 
It’s about bringing enterprise-grade services to organizations of all sizes, from online meetings to sharing documents to business-class email.		  
Always up-to-date. Never buy a new version of Office again!
Each user can install Office on up to 5 PCs or Macs.
Save to the cloud for backup and anywhere access.
Use Office on your smartphone and tablet.		  




 

Business-class email Gain large, 50GB mailboxes that can send messages up to 25MB in size, with contacts
shared calendars, and spam and malware protection that stays up to date. Built with Exchange email technology,
the leading email solution for business around the world. Use your own custom domain for your professional email address, connect with Outlook for fully featured offline support, and access email via any modern web browser. Available on your PC or Mac, as well as Windows Phone, iPhone, Android, and Blackberry devices.

  
 

Online meetings Hold scheduled or ad hoc online meetings for up to 250 participants, with screen sharing, audio and video, virtual whiteboards, polls, and shared notes. Partners and customers can fully participate through any HTML5 browser.

  

Online document storage and file sharing 
Get 1TB of space in the cloud to store, backup and easily share files. Files are accessible from almost any device, also synchronized offline and available without an internet connection.

  
 

Private social networking and collaboration Set up a social network that helps your company stay connected, share information across teams, and make faster, more informed decisions.

  

Technical support Have confidence knowing that your Office 365 subscription comes with 24/7 technical support by a global network of experts, with 1 hour response time for critical, service impacting events.

  
 

Simplified IT Management Reduce headaches by reducing your IT infrastructure. Content lives safely in globally distributed datacenters with continuous backup and disaster recovery abilities

  

Financially backed SLA Get peace of mind knowing your services are available when you need them with a financially-backed 99.9% uptime service level agreement.

  





















Features

 

Get work done from anywhere
Wherever your people are, online or offline, they can get to-and works with- the most up-to-date versions of the files and tools they need to get things done. An they can do it on virtually.



Work better together-simply
Office 365 offer business-class email, shared calendars, IM, web conferencing and access to the most up-to-date documents stored in the cloud. You can work together in real time without compromising security.

 
 

 
 
 








Support

Support Options


Support Details

All interworks.cloud services come with a FREE Standard Support plan, to cover your possible troubleshooting and information needs and demands.

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner premium support Customer premium support Service definition
Available: 24/7
Best Effort		 Available: 24/7
<30 min		 Available: 24/7
<30 min		 Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: business hours
<1 business day		 Available: business hours
<1 hour		 Available: business hours
<1 hour		 Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: business hours
<2 business days		 Available: business hours
<30 min		 Available: business hours
<4 hours		 Minor
Customer’s business is functioning with minor impediments of services.


Remember:

  • Should you use the Starter Support Plan, you can only make use of the features available in other support plans by upgrading to these.
  • A support plan is upgraded during the next business day.

Care to find out more about the different, exclusive interworks.cloud Support plans? Check out the various editions here that fit your needs, best.