Overview

Apps that work together seamlessly in the cloud

Each application solves real problems and delivers real value. But combine them and you get the power and possibilities to transform your business.


Sales

Turn relationships into revenue

Sell more, faster with Dynamics 365 for Sales. It brings digital intelligence into each deal, so you can predict customer needs—and meet them with personal attention that builds relationships and revenue.More…

Customer Service

Earn customers for life

Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service.More…

Operations

Big growth for big businesses

Increase your speed of doing business. The complete ERP tools in Dynamics 365 for Operations provide global scalability and digital intelligence to help you grow at your pace.More…

Financials

Your whole business, a single system

Get a complete business and financial management solution for small and medium-sized businesses. Dynamics 365 for Financials makes ordering, selling, invoicing, and reporting easier—starting on day one.More…

Field Service

Master the service call

Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimized scheduling to predictive maintenance.More…

Project Service Automation

Profit from your projects

Run your project-based business more productively and profitably using Dynamics 365 for Project Service Automation. It helps you successfully manage your projects—and satisfy your clients.More…

Marketing

Make marketing smarter

Attract, engage, and retain customers with Microsoft Dynamics 365 for Marketing by Adobe Marketing Cloud. Make every marketing interaction intelligent to deliver more personalized content and experiences.More…

Selecting among Dynamics 365 Plans, Apps and Users:

Options for oneor many productsChoices forany type of userEditions for businessesof any size
• Plans: packaged apps for companies whose people need to access multiple apps and want big savings
• Full use: for those whose work requires them to use much of the functionality in the applications
• Enterpriseedition: plans and applications for businesses with hundreds to thousands of users
• Applications: individual apps for businesses whose people need access to one Dynamics 365 app• Light use: for those who consume information and complete small tasks in the apps
•Businessedition: applications for small and medium-sized organizations with up to a few hundred users(US only availability)

Enterprise Edition Plans and Apps:


Built on an extensible platform with shared data and digital intelligence, Dynamics 365 helps your team make the most of every minute.




Purpose-built

Get individual apps that work brilliantly on their own or together—so you can tailor a solution to your needs. And with Business and Enterprise editions, you’re covered from a few employees to thousands.

Productive

Help your employees work more efficiently. Dynamics 365 pulls together your business process apps and familiar Microsoft Office 365 tools. Employees can do CRM tasks in Outlook and ERP tasks in Excel.

Intelligent

Improve your decisions with data. With Microsoft Power BI, Cortana Intelligence, and Azure Machine Learning built in, Dynamics 365 helps you and your employees turn big data into actionable plans.

Adaptable

Give your teams easy-to-use applications that provide a single view of your data—and a single platform for business growth. They all work with Microsoft PowerApps and Microsoft Flow.


Most affordable

Get light use and read access of all apps

Most targeted

Get full use of one app + light use of the rest

Team Members Enterprise edition

€3.40–€8.40*

per user/month,

depending on how many users you sign up


Individual apps

€80-€160*

per user/month,

depending on which apps you choose

Includes light use of these apps:

• Dynamics 365 for Operations

• Dynamics 365 for Sales

• Dynamics 365 for Customer Service

• Dynamics 365 for Field Service

• Dynamics 365 for Project Service Automation

+ Microsoft PowerApps with Flow


* Lower promotional pricing in effect. See plans and pricing for details.

• Dynamics 365 for Operations, €160

• Dynamics 365 for Sales, €80

• Dynamics 365 for Customer Service, €80

• Dynamics 365 for Field Service, €80

• Dynamics 365 for Project Service Automation, €80

+ Microsoft PowerApps, €34


* Lower promotional pricing in effect. See plans and pricing for details.


Dynamics 365 for Field Service: Enterprise Edition

​




Get super-charged scheduling

Fit in more appointments a day—to make the most of your employee workloads, mileage, and more—with optimized scheduling tools.


• Improve first-time fix rates by dispatching the right technician.

• Reallocate your resources quickly as new work orders come in.

• Simplify dispatching with map views and visualizations.

Equip your mobile workforce

Give your technicians what they need—in native mobile apps for iOS, Android, and Windows—to offer great
field service.


• Provide real-time customer information and guidance.

• Enable technicians to use barcode, RFID, and credit card readers.

• Process work orders, including signature collection, remotely.

Profit from predictive services

Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis, and alerts.


• Connect any asset easily to the Microsoft Azure IoT Hub.

• Get remote monitoring and predictive maintenance.

• Automate remote fixes to minimize technician visits.








Features

Customer communications 

 

Put your customers at the center of every interaction. Using the customer portal, plus interoperability with Glympse and Twilio APIs, you can give them a complete view of their cases, a live map and photo of their technician en route, and updates by text message and phone call.

 
 








Optimized scheduling 

 

Provide tools to help your team schedule appointments and dispatch the right resources. Field Service includes tools for service representatives and dispatchers—plus an automated tool that schedules appointments for them—so it’s easy to fit more appointments into the day. 

 
 






Service agreements

 

Make it easy to manage all service agreements, including recurring service calls and contracts, installed products, and warranties—across customers and locations. Field service management tools help improve your service delivery and see ways to increase revenue.

 
 










Inventory management 

 

Give your team everything it needs to manage your inventory across locations, including warehouses, depots, and trucks. Real-time updates mean your inventory is always accurate, so you can better track your service stock for fewer write-offs, and create better forecasts.


 
 










Mobile productivity 

 

Improve your technicians’ productivity by providing native mobile applications with real-time and offline data. No matter which device they use, they have the customer information and guidance they need right there. And administrators can manage all users and devices centrally.


 
 










Connected devices 

 

Lower costs by dispatching technicians only when they’re needed. Field service management tools help your team detect, troubleshoot, and resolve issues remotely. And connected devices in the field help them see—and solve—problems before customers even know about them.


 
 







Support

Support Options


Support Details

All interworks.cloud services come with a FREE Standard Support plan, to cover your possible troubleshooting and information needs and demands.

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner premium support Customer premium support Service definition
Available: 24/7
Best Effort		 Available: 24/7
<30 min		 Available: 24/7
<30 min		 Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: business hours
<1 business day		 Available: business hours
<1 hour		 Available: business hours
<1 hour		 Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: business hours
<2 business days		 Available: business hours
<30 min		 Available: business hours
<4 hours		 Minor
Customer’s business is functioning with minor impediments of services.

Remember:

  • Should you use the Starter Support Plan, you can only make use of the features available in other support plans by upgrading to these.
  • A support plan is upgraded during the next business day.

Care to find out more about the different, exclusive interworks.cloud Support plans? Check out the various editions here that fit your needs, best.